For orders from TRI-C, the statutory right of withdrawal within the European Union applies, with a period of 14 days from receipt of the goods. Please note that this right of withdrawal does not apply to personalized products such as our custom cockpits . We also reserve the right to exclude withdrawal for other custom-made products, depending on the product.

Returned items must be in new, unused condition . Further information and the cancellation form can be found in our cancellation policy .

If you have ordered an item in error, it does not fit your bike, or you would like to complain about a defect, please proceed as follows:

1. Send us an email to info@tric-sports.com

With the following information:

Cancellation / Return.
Name:
Order number:
Return items:
Reason for return:

If you would like to complain or return something, please proceed to step 2.

Successful receipt of your email within the 14-day period counts as a cancellation. If something small is missing or you would like to exchange it (mount, disk, etc.), please contact us via chat.

2. Send us the items well packaged with the information from step 1 informally to:

SBG Technology GmbH
New Aspel 15
24783 Osterrönfeld

3. Once the items have arrived and been processed, we will refund you the corresponding amount.