For orders from TRI-C, the statutory right of withdrawal within the European Union applies, with a period of 14 days from receipt of the goods. Please note that this right of withdrawal does not apply to personalized products such as our custom cockpits . We also reserve the right to exclude withdrawal for other custom-made products, depending on the product.

Returned items must be in new, unused condition . Further information and the cancellation form can be found in our cancellation policy .

Log in to your account on our website.

You can access your account in the top right corner of the menu under the "person icon" or "Log in." If no account was created during checkout, please enter the information you used to place your order.
There you can view your orders and register a return. Please note the 14-day cancellation period.

We will provide you with a DHL return label, which we will email to you if your return is approved. You can print it out or present the QR code to DHL. As a young start-up, we unfortunately cannot cover the return shipping costs. The cost of the return label will be deducted from the refunded amount (€6.19 in Germany).

If you have any problems with your customer account or registering a return , please send us an email to Info@tric-sports.com for confirmation.