For orders from TRI-C, the statutory right of withdrawal within the European Union applies, with a period of 14 days from receipt of the goods. Please note that this right of withdrawal does not apply to personalized products such as our custom cockpits . We also reserve the right to exclude withdrawal for other custom-made products, depending on the product.

Returned items must be in new, unused condition . Further information and the cancellation form can be found in our cancellation policy .

If you have ordered an item in error, it does not fit your bike, or you would like to complain about a defect, please proceed as follows:

1. Send us an email to info@tric-sports.com

With the following information:

Cancellation / Return.
Name:
Order number:
Return items:
Reason for return:

The successful receipt of your email within the 14-day period counts as a revocation.

If you would like to exchange something or have any questions, please wait for our response. If you're confident about your return, you can skip to step two without a response:

2. Send us the items well packaged with the information from step 1 informally to:

SBG Technology GmbH
New Aspel 15
24783 Osterrönfeld

3. Once the items have arrived and been processed, we will refund you the corresponding amount.